I made a purchase through Kiwiwallet.co.nz but my transaction was not tracked. What should I do?

If your transaction has not been tracked within 72 hours, it means that the transaction is missing.
For submitting a Missing Cashback claim, you can go to the Support section of your Kiwiwallet account and click on Missing Cashback button and fill out the small form which will include your Order ID and Purchase amount etc.