What are the causes for a cashback to not track or track incorrectly?

In case of your cashback is not tracked all at or tracked incorrectly, it might have been caused due to the below circumstances:

• You didn't fulfil the terms and conditions of the retailer and Kiwiwallet.
• The purchase was not completed entirely online.
• The purchase was partially or fully returned, cancelled or the order was amended.
• The cookies were disabled on your browser at the time of the transaction.